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FREQUENTLY ASKED QUESTIONS

 

  • Do you sell computers?
  • Yes, we sell PC's, Apple Mac's, and more.  We sell to businesses and home users.

 

  • Do you fix Apple computers?
    • Yes, as we are an Apple Authorised Service Provider, we can fix Apple computers that are in or out of warranty.


  • How do I know when my order has arrived?
    • We will email you a confirmation receipt of any purchase, detailing transit time and we will call you directly when your purchase has arrived.

 

  • Do you sell more stuff than your website shows?
    • We do and will be more than happy to help with anything you can’t find online.

  • Are you open on Saturday’s
    • At the moment we are open Monday – Friday 8am-5pm, however if this changes we will post it online.

  • How long does transit typically take?
    • 1-2 business days.

  • Do you make house calls? 
    • Yes.

  • Do you perform Computer or I.T. equipment appraisals or audits?
    • Yes.  Give us a call to book a specialist to come out and see you.

  • Do you work with schools?
    • Yes.

  • How long will it take to fix my computer?
    • On average 3-4 days.

  • Do you fix broken screens for ipads, iPods, iPhones and tablets?
    • As we are an Apple Authorised Service Provider we can only offer the repair options that Apple offer in New Zealand.  This does not include screen replacements for iPads or iPhones.  Apple offer a whole unit replacement, in exchange for your broken device, as the repair option.  Contact us to find out pricing.  We don't fix screens on non-Apple devices.

  • Are there training sessions I can purchase in how to use my computer or tablet?
    • Yes there are. Send us an email or call us up and we can book you an appointment with one of our specialists.


  • What kind of computer will work for me?
    • This totally depends on what you are using it for, if you are unsure we will put you through to one of our specialists and they will ensure you get the right computer for you.

  • Do I need an iPad or a tablet?
    • This really comes down to preference and what you are using it for and what other devices you are using it with. 

 

AWARDS & CERTIFICATIONS

The Conex Team are very proud of their awards and accreditation's...

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