Thank you for taking the time to Log a Job with Conex.

One of the team will be in touch with you shortly to help arrange for the job to be actioned.

Please note:

Conex is not responsible for backing up the data on the equipment. This is the responsibility of the customer.

As per Apple policy, all data on Apple iOS based devices (for example iPods, iPhones, iPads) is erased when Conex carries out equipment diagnosis. Consequently, all data, except the operating system, must be backed up on iTunes, iCloud or by other means prior to service.

For jobs relating to Apple iOS devices, please ensure that the ‘Find my iPhone’ feature is turned off prior to delivery to Conex. For details on how to do this on your device, please CLICK HERE. If the device is inoperable, please go to www.icloud.com and remove the device from your account. If you require any further assistance, please contact Apple Customer Support on 0800 12 77 53.

Packaging your device for sending via courier:

1. Ensure your device is well protected by wrapping it in bubble wrap or something similar.


2. Put the packaged device in a suitable sized box which ensures the device doesn't move around inside it.


3. Make sure that you have put your repair request details (Name, Phone number and Ticket number from the email you will receive) on a piece of paper inside the box to ensure we can identify it when it arrives to us by courier.


4. Purchase 2x courier tickets. One for sending to Conex Limited, 23 Water Street, Whangarei and one for returning the device to your desired location.

To reread our FULL list of Terms of Service, please CLICK HERE.

I authorise Conex Limited ("Conex") to carry out all necessary repairs on, and data transfers from, the equipment identified in the accompanying schedule ("the equipment"). 

1. I have authority to instruct Conex to service the equipment (and associated software) identified in the accompanying schedule. 
2. Conex, (or their employees) while taking all reasonable care in performing the diagnosis, repairs, upgrades or data transfers is not liable for any accidental loss or damage suffered as a result of the dissemination or loss of data. 
3. While we will take reasonable care of your goods while they are at our premises, risk in your goods remains with you at all times including during delivery if you send your goods to us or we return your goods to you, whether by post or courier or otherwise, and regardless of whether we or you arrange or pay for the costs of the postage, courier or other delivery.  We will not be liable for any damage to your goods or for any other loss you may incur as a result of your goods being lost, damaged, destroyed or delayed during delivery to or from our premises. 
4. Conex is not responsible for backing up the data on the equipment.  This is the responsibility of the customer. 
5. As per Apple policy, all data on Apple iOS based devices (for example iPods, iPhones, iPads) is erased when Conex carries out equipment diagnosis. Consequently, all data, except the operating system, must be backed up on iTunes, iCloud or by other means prior to service.
6. Please ensure that ‘Find my iPhone’ feature is turned off on your iOS devices prior to delivery to Conex.  If the device is inoperable, please go to www.icloud.com and remove the device from your account.
   
7. You give your consent for our technician(s) to access any of the files on your hard drive, as required in order to complete your repair/service/request. 
8. Diagnosing and/or attempting a repair may uncover new faults, or aggravate existing faults, which limits the functionality of the equipment or renders it non-operational. 
9. Conex is not liable for any loss or damage incurred as a result of any loss of equipment functionality, including a total equipment failure and/or software loss. 
10. Service parts or products are new or equivalent to new in performance and reliability.
11. If the equipment and any associated software is not collected from Conex within 3 (three)  months of the service being completed it will be assumed that the equipment has been abandoned and it will either be disposed of or sold to recover any outstanding charges. 
12. In the event of theft, fire, flood or other loss outside Conex’s control all risk is the owners.
13. Conex is not liable for the consequences of any data left on the equipment being  provided to the manufacturer, distributor or a repair agent.
14. A diagnostic fee applies to all non-warranty service requests, even if no repair is  undertaken. A diagnostic fee will be charged even if Conex is unable to recreate the specified fault, i.e. no fault is found. 
15. If the equipment is within the warranty period but the fault identified is not covered by the equipment’s warranty, as determined by the non-warranty criteria, a diagnostic fee still applies. 
16. A diagnostic fee of $60 ($52.17 exclusive of GST) applies to all repairs not covered by manufacturer’s warranty.  The diagnostic fee is payable on delivery/or prior to work commencing. 
17. The requested personal information (name, address, telephone number and email address) are necessary to proceed with the request for service. If service is requested pursuant to a third party service obligation, such information will be transferred to the third party for verification and quality purposes, including confirming the service transaction and submitting a customer survey. By signing below you consent to this transfer and the use by the third party for this purpose. 
18. You agree that the provisions of the Consumer Guarantees Act 1993 do not apply if you are in trade.
19. Conex charges an hourly rate of $120 ($104.35 exclusive of GST) for the service of computer and computer hardware after the initial diagnosis has been performed. The service fee is billed in 15-minute intervals, to the nearest interval, after the first hour. The minimum charge to service computer and computer hardware is $120 ($104.35 exclusive of GST).
20. Conex reserves the right to change any diagnostic and/or service fee without notice. 
21. Payment is required on pick-up of serviced equipment unless prior arrangement has been made with Conex.
22. All goods remain the property of Conex Limited until payment has been received in full.
23. Credit card payments over $500 attract an extra 3% convenience fee.
24. Conex reserves the right to charge 10% interest per month on all overdue invoices.

* Non-warranty criteria:

• Data backup and/or software issues.

• Damage caused by use with non-apple products.

• Damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes.

• Damage caused by operating the product outside the permitted or intended uses described by the manufacturer.

• Damage caused by service (including upgrades and expansion) performed by anyone who is not a representative of apple or an Apple Authorised service provider.

• A product or part that has been modified to significantly alter functionality or capability without the written permission of Apple.

• Consumable parts, such as batteries (unless damage has occurred due to a defect in materials or workmanship).

• If any serial number has been removed or defaced.

Before you send any devices to us for repair/service, please read our Information Sheet carefully.