Thank you for taking the time to Log a Job with Conex.
One of the team will be in touch with you shortly to help arrange for the job to be actioned.
Conex is not responsible for backing up the data on the equipment. This is the responsibility of the customer.
As per Apple policy, all data on Apple iOS based devices (for example iPods, iPhones, iPads) is erased when Conex carries out equipment diagnosis. Consequently, all data, except the operating system, must be backed up on iTunes, iCloud or by other means prior to service.
For jobs relating to Apple iOS devices, please ensure that the ‘Find my iPhone’ feature is turned off prior to delivery to Conex. For details on how to do this on your device, please CLICK HERE. If the device is inoperable, please go to www.icloud.com and remove the device from your account. If you require any further assistance, please contact Apple Customer Support on 0800 12 77 53.
Packaging your device for sending via courier:
- Ensure your device is well protected by wrapping it in bubble wrap or something similar.
- Put the packaged device in a suitable sized box which ensures the device doesn't move around inside it.
- Make sure that you have put your repair request details (Name, Phone number and Ticket number from the email you will receive) on a piece of paper inside the box to ensure we can identify it when it arrives to us by courier.
- Purchase 2x courier tickets. One for sending to Conex Limited, 23 Water Street, Whangarei and one for returning the device to your desired location.
To reread our FULL list of Terms of Service, please CLICK HERE.