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RETURNS POLICY

If you are not completely satisfied with your purchase, in addition to your rights as a consumer under the Consumer Guarantees Act and other applicable New Zealand consumer protection laws and regulations, you may also be eligible to return the item for a refund under Conex Limited’s Return Policy (as described below).



Change of Mind conditions:

1.            Items being refunded must be returned to Conex Limited within 7 days of purchase.  They must be unopened and must be in mint resalable condition.

2.            You must provide your original receipt as proof of purchase.

3.            Items that are ordered in especially for a customer cannot be returned if you change your 
mind.

4.            A restocking fee of 20% may be charged.

5.            No change of mind conditions on sale or clearance items.

 

The item I ordered arrived faulty or didn’t work as intended:

Please arrange with Conex Limited to return the item for testing. If we confirm that the item was damaged before leaving the Conex premises, or was faulty out of the box, your item will be repaired or replaced by Conex Limited. A refund may also be offered in some circumstances.


We process faulty items in accordance with the Manufacturer’s warranty stipulated on each item.



I've had my item for a while, but it no longer works as described:

We will assist where possible with the repair or replacement of faulty items. Where appropriate, we are also happy to work with our suppliers on your behalf or provide you with the contact information for the right people to speak to.

We process faulty items in accordance with the Manufacturer’s warranty stipulated on each item.

 

Conex Limited is fully committed to protecting your rights under the Consumer Guarantees Act.  If you have any questions please contact us.

 

The item I ordered was damaged in transit:

If your item and packaging was damaged between leaving the Conex premises and arriving at your delivery address, you will receive a full refund or replacement.

 

We will arrange to collect the damaged parcel from your address, along with the original packaging, and once the damage has been verified your return will be processed. 

Please note that for your claim to be accepted you must retain the original packaging for your item(s), and the original packaging material used to deliver your order e.g. the courier satchel or delivery box and internal packaging.

 

The item I received is not the item I ordered:

Provided the item is unopened and in mint resalable condition we’ll replace the item or provide a full refund. To receive your replacement or refund you must return the original item to Conex Limited. You will be provided with a no-cost return-addressed courier satchel (or similar) and process your refund or replacement within 2–3 days of receiving your item.

 

The item I ordered did not arrive:

If your item did not arrive the first thing to do is ring Conex and request a “track and trace” on your item.  We will keep you updated with the status of your order.

 

Conex Contact Details:

 

Phone:  09 438 6493

Email:    orders@conex.co.nz

Delivery address:             23 Water Street, Whangarei 0110

Postal Address:                 PO Box 156, Maungatapere 0152

 

Alternatively please visit our Contact page.   

Also take the time to familiarise yourself with Conex Limited’s Terms and Conditions.  

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